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Q1. How can I register for SCI Examinations?
A1. 

To register for non-CPE-registered examinations, candidates are required to login via SCI website at https://www.scicollege.org.sg/Account/Login with Student ID and Password. If you are a new user, you will have to create an Individual New User Account via SCI website at https://www.scicollege.org.sg/UserParticulars before you can proceed to register for the examinations.


For CPE-registered examinations, candidates must first make an appointment with SCI to sign the 1st Advisory Note and Student Contract for each programme as required under the Private Education Act (Chapter 247A). For subsequent signing of the Advisory Note and Student Contract, candidates can contact SCI to request for the Advisory Note and Student Contract to be sent to them via DocuSign. Before signing the Advisory Note and Student Contract, candidates have to first check if they have met the minimum entry requirements.

On the day of the appointment for the signing of the 1st Advisory Note and Student Contract at SCI, candidates must bring along their relevant original educational certificates for verification purpose. By registering for the examination, candidates are deemed to have accepted the examination rules and regulations. Candidates who fail to comply with any of the examination rules and regulations may be disqualified or barred from future examinations, or be subject to other disciplinary actions deemed appropriate by SCI to ensure the quality, security and integrity of the examinations https://www.scicollege.org.sg/docs/ExamRR.pdf.

(Please click here for the list of CPE-registered and non-CPE-registered examinations.)

Q2. Where can I view the examination dates before I register for the SCI Examinations?
A2. 
To view the schedule of the examinations, please visit the SCI website at: https://www.scicollege.org.sg and select “Register For Examinations”. Click “View Details” on the respective examination that you wish to register, and you will be able to view the “Examination Schedule”. Only the dates reflected as available on the examination schedule are open for registration.
Q3. How often will new examination dates be released on the SCI website?
A3. 

New examination dates will be released on the SCI website at least three months in advance. Seats are available on a first-come first-served basis.

Q4. Do I need a Student ID and/or Password to register for the SCI Examinations online?
A4. 
Yes, if you are a first-time user of SCI's services, you will need to first create an Individual User Account at the SCI website. You can then proceed to register for the examination with your Student ID and Password.
Q5. How do i retrieve my Student ID to register for the SCI Examinations online?
A5. 
You may retrieve your Student ID via ”Forgot Student ID” function on the login page or via the link: https://www.scicollege.org.sg/Account/ForgotUserId.

Q6. How do I retrieve/reset my password for my Student ID?
A6. 
To retrieve/reset my password for your Student ID, you may click "Forgot Password" via the link https://www.scicollege.org.sg/Account/ForgotPassword on the individual login page.

Q7. As I do not have a password for my login, how do I set a password for my User Account?
A7. 
Please proceed to the User Login page, click the "Forgot Password" link, enter your Student ID and E-mail address that you had previously registered on our system to create/reset your password.

Q8. Can I request to update my particulars (i.e., Name/Date of Birth/Identification Number or Type) at the time of examination admission?
A8. 

SCI will not entertain any changes to candidate or examination information at the time of examination admission. If you wish to make any changes to your Name, Date of Birth, Identification Number or Type, you are required to come in person to SCI with valid and original supporting documents (strictly no soft copies) before the examination. If your examination is scheduled in the morning at 9.00 am, please call us at 6303 4687 / 6303 4667 / 6303 4653 / 6303 4679 / 6303 4678 from 8.30 am to 8.50 am and be present in person at SCI with the required supporting documents. If your examination is scheduled in the evening, you are required to reach SCI before 5.00 pm on the same day of your examination with the required supporting documents. Please note that you will not be permitted to sit for the examination if your request for correction/change is not submitted to SCI BEFORE the examination starts.

Q9. Can I request to update my mobile number or e-mail address by contacting or e-mailing SCI?
A9. 
You will need to login to your User Account at the SCI website at https://www.scicollege.org.sg to update your mobile number or e-mail address. Once you log in, please click on “Update Particulars” to update your mobile number or e-mail address. If you are unable to login to your account, you are required to come in person to SCI with your identification document between 9.00 am and 5.00 pm, Monday to Friday (closed on Saturday, Sunday and Public Holidays) to update your mobile number or e-mail address.

Q10. Why am I being charged the first-timer fee when it is not my first attempt taking the same examination?
A10. 
First-timer fee refers to the fee that candidates need to pay upon registration of the examination in which they are taking only for the first time. The first-timer fee comes with the relevant Study Text. If the candidates do not pass or are absent from the registered examination and register it again for any subsequent attempt based on the same edition of the Study Text, the candidates will then pay the re-taker fee. On the other hand, if there is a release of the new edition of the Study Text in which any subsequent examination is based, the candidates concerned will be treated as a first-timer upon registration of the examination. They will then pay the first-timer fee which comes with the new edition of the Study Text.

Q11. Can I change my examination to a different time session?
A11. 
You are allowed to change your registered examination for M5, M8, M8A, M9, M9A, HI, BCP, PGI, ComGI, CRI based on the SCI's prevailing rescheduling policy. If you wish to change from day to evening session, you will have to pay the top-up fee and administrative fee (if any), payable only via Credit Card. If you wish to change from evening to day session, you are also allowed to change, subject to the SCI's prevailing rescheduling policy. However, no refund of the examination fee will be made. You may refer to FAQ No. 17 for the SCI's prevailing rescheduling policy.
Q12. How do I apply for a corporate account to sign up for the examinations for my staff/agents?
A12. 

Financial institutions/organisations must create a Corporate User Account on the SCI website. Please note that only one account may be created per organisation/entity. The entity would be identified by the Unique Entity Number ("UEN"), which is the ACRA's Registry of Companies (ROC) number of the entity.

Q13. I am an employee of a member company of SCI and/or IBF. Will I be able to enjoy the member’s rate if I register for my CMFAS examination as an individual online?
A13. 

Yes. To enjoy member's rate for CMFAS examinations, candidates will have to register through their company's corporate account or through individual online registration (personal e-mail address is not allowed) by providing the:

(a) candidate's unique corporate email address; and
(b) company's UEN.

Q14. When can I register to re-sit for an examination?
A14. 

For non-CPE-registered examinations, you may re-register one hour after the examination at the SCI website. If you have registered your examination through the company that you are representing, you will need to register through your company again.



For CPE-registered examinations, you may register to re-sit for the examination as long as the time-bar rule is not violated. Please refer to your signed Student Contract to check on the time-bar.

Q15. How do I check on my examination results? Can I request for my examination records?
A15. 

You can call SCI at 6221 2336 during office hours to check on the examinations that you have passed to date. If you require a formal written statement of your results, you will need to login to your User Account at the SCI website at https://www.scicollege.org.sg to Apply and Pay for a Letter of Certification.

Q16. What are the modes of payment do you accept for registration?
A16. 

(a)   For individual registrations, you can pay by Credit Card (VISA or MasterCard).

          (b)   For corporate registrations, you can pay by Cheque / Bank Draft / Direct Debit / Telegraphic Transfer (in Singapore Currency).

For CPE- registered examinations, you can pay by Credit Card (VISA or MasterCard). Please note that you can only make the payment after you have signed the Advisory Note and Student Contract with SCI.

Q17. If I am unable to make it for my examination session that I had registered for, can I seek to re-schedule my examination session?
A17. 

Candidates who have registered for M5, M8, M8A, M9, M9A, HI, BCP, PGI, ComGI, CRI examinations may re-schedule their examination dates according to the Re-Scheduling Policy as below:

If Candidates Submit Their Request: Administrative Fee Payable
7 or more working days (excluding weekends and public holidays) before examination date
  • No fee is payable for the first time a request to change the examination date/time is made for a particular examination.

  • An administrative fee of S$32.10 (inclusive of 7% GST) per request is payable for subsequent request to change the examination date/time for that particular examination.
Less than 7 but more than 2 working days (excluding weekends and public holidays) before examination date
  • An administrative fee of S$32.10 (inclusive of 7% GST) per request is payable.
Note: Counting of the days does not include the actual examination date itself.



For re-scheduling of examination, candidates are required to apply at this link and complete the details of the Credit Card which is the only mode of payment (if payment is applicable).

Q18. How do I know if I am required to take which module of the CMFAS examinations or retake CMFAS examinations?
A18. 

Please refer to the "MAS Notice FAA-N13 Notice of Minimum entry and Examination Requirements for Representative of Licensed Financial Advisers and Exempt Financial Advisers" on the MAS website at this link. In addition, you are advised to consult the Compliance Department of your company or prospective company.

Q19. If I have signed up for an examination which I am exempted from, can I withdraw my examination registration?
A19. 

It is your responsibility as a candidate to ensure that you do not register for an examination from which you are exempted. No cancellation or withdrawal of any registered examination is allowed and no refund of fees will be made.

Q20. How do I know if my registration is successful? Will I receive any form of acknowledgement / notification for my online registration?
A20. 

Once your online registration is accepted by SCI and payment has been made, you will receive the Confirmation of Examination Registration via email provided by you in your user account. Please check the completeness and accuracy of your full name. Otherwise, you may be denied entry into the examination room and have to pay all related examination fees again. To ensure that you receive the Confirmation of Examination Registration email, please check the SPAM filtering option on your email account to ensure that SCI's email address is recorded as a safe/authorised sender. You may contact SCI at 6221 2336 or email us via [email protected] to request for another copy of the Confirmation of Examination Registration email if you still do not receive it. However, you should first login to your user account at SCI website at https://www.scicollege.org.sg to check that you have provided SCI with your correct email address.

Q21. Can I get a refund for the examination fees that I have paid?
A21. 

No cancellation and withdrawal of examinations is allowed. However, if you are absent from the examination owing to medical reason or other valid reasons, please refer to Q34 below.

Q22. Can I reserve a date / seat for the SCI Examinations over the phone?
A22. 

SCI will not accept examination reservations over the phone. Examination registration must be done online via the SCI website.

Q23. Will I be granted the Continuous Professional Development (CPD) hours?
A23. 

Yes, CPD hours will be granted for SCI's examinations after they pass their examinations. The number of CPD hours granted is based on the examination duration.

Q24. Will I be required to provide my credit card details to SCI?
A24. 

Under no circumstances would SCI ask for your credit card details. All credit card details provided by the candidate are done on the SCI's authorised payment gateway. For security reasons, SCI is not allowed to perform online transactions on behalf of the candidate.

Q25. How safe is it to do credit card transactions online?
A25. 

All registrations through the SCI website where you provide the credit card details will be encrypted using SSL (Secure Socket Layer), which is a widely recognised security standard for Internet transactions. SSL encrypts data transferred between you and the server and renders it unreadable to anyone who might intercept it.

Q26. What should I do when I am directed to an "access denied" page when I click on the date for registration?
A26. 

Your page time limit could have expired. Try to refresh your page to continue with your registration.

Q27. Why am I directed to a "registration full" page after entering my registration details?
A27. 

As our registration system allocates seats based on a first-come-first-served basis, your seat could have been booked by another candidate before you managed to complete your transaction. Please choose another available date for your examination.

Q28. Is there a validity period for any of the CMFAS Modules, namely M5, M8, M8A, M9 and M9A, as well as for the BCP, PGI, ComGI and HI examinations?
A28. 

For the validity period for CMFAS examinations, please refer to the "MAS Notice FAA-N13 Notice of Minimum entry and Examination Requirements for Representative of Licensed Financial Advisers and Exempt Financial Advisers" on the MAS website at this link.



As far as we are aware, there is no validity period limitation for the modules of BCP, PGI, ComGI and HI. You may wish to review the following self-explanatory MAS Notices:

For BCP, PGI and ComGI Modules:
"Notice No: MAS 211 on Minimum and Best Practice Training and Competency Standards For Direct General Insurers"

For HI Module
"Notice No: MAS 117 on Training and Competency Requirement Health Insurance Module"

In case of doubt, you are advised to consult the Compliance Department of your company or prospective company.

Q29. Will SCI provide any study text to me after I have registered and paid for the SCI Examination?
A29. 

If you have registered for the examination for the first time and wish to collect a hard copy of the Study Text, you will need to come down personally to the SCI Reception Counter [which opens from 9.00 am to 5.30 pm (including lunch hour) from Monday to Friday, except Saturday, Sunday and Public Holiday] on or before the examination date. After the examination date, please take note that the candidate will no longer be eligible to collect the Study Text.



Some companies have made pre-arrangements with SCI for collection of the Study Texts. In other words, candidates from such companies should collect their Study Texts directly from their companies.

  • AIA Singapore Pte Ltd
  • AXA Insurance Pte Ltd
  • Great Eastern Life Assurance Co Ltd
  • Manulife (Singapore) Pte Ltd

Candidates of these companies are to collect their Study Texts for the following examinations from their companies directly:

  • HI, M5, M9, M9A
  • Prudential Assurance Co Singapore (Pte) Ltd

Candidates of this company are to collect their Study Texts for the following examinations from their companies directly:

  • HI, M5, M9
  • NTUC Income Insurance Co-operative Ltd

Candidates of this company are to collect their Study Texts for the following examinations from their companies directly:

  • BCP, PGI, ComGI, HI, M5, M9, M9A

Candidates, from other companies, who are unable to collect the hard copy of the Study Text personally may authorise someone else to collect the Study Text on their behalf. However, their authorised representative will be required to present the original signed letter of authorisation together with a copy of the candidate’s confirmation of examination registration e-mail when collecting the Study Text. The candidates’ authorised representative must also produce a valid form of identification as shown in the letter of authorisation. The letter of authorisation can be downloaded at the following link: https://www.scicollege.org.sg/docs/AuthLetterToCollectSG.pdf.

Q30. How do I access my eBook for the examination that I have registered?
A30. 

Upon successful registration of the examination, you may login to the SCI website to access to an electronic copy of the study text (eBook) - only applicable to those examinations with eBook provided. Those candidates who need to re-sit for the examination will be granted access to the eBook again (only applicable to those examinations with eBook provided) once they have successfully registered and made payment to re-take examination.

You should refer to your Confirmation of Examination Registration email for the links to the eBook / eMock Examination Access / Supplementary Notes (if applicable).

For CPE-registered examinations, candidates will be issued the study text only after signing their Student Contract with SCI and upon payment of the required fees. Please make an appointment by calling the SCI at: 6221 2336 for the signing of the new Student Contract.

Q31. How do I login to access the eBook version of the study text?
A31. 

You will need to login to your online User Account at SCI website at https://www.scicollege.org.sg to access the eBook (if applicable). The access to the eBook version of the study text (if applicable) is only granted after you have successfully registered and paid for an examination.

Q32. Is there an expiry date for access to the eBook version of the study text?
A32. 

You will be given access to the latest version of the eBook (only applicable to those examinations with eBook provided) until the date of your registered examination.

Q33. Will there be a change in the expiry date for access to the eBook version of the study text if I re-schedule my examination date?
A33. 

Yes, the expiry date will automatically be changed to your revised examination date.

Q34. I am on medical leave on my examination day. Can I request for a refund?
A34. 

If you do not turn up for your examination owing to one of the following valid reasons:

(a) Medical grounds (self);
(b) Bereavement (immediate family member);
(c) Disabling accident or injury (self);
(d) Court appearance (self); or
(e) National Service (self) in accordance with the Enlistment Act (Chapter 93);

you may apply for a 50% refund of the examination fee (minus the non-refundable registration fee, if applicable) subject to submission of the relevant documentary evidence to the SCI.

Please login to your User Account at the SCI website at https://www.scicollege.org.sg to "Apply for Partial Refund" of your examination fee. The completed application form should be submitted online together with the relevant documentary evidence (uploaded) within three working days from the date of your examination. Please note that SCI accepts only valid medical certificates issued by registered medical practitioners or hospitals in Singapore.

Any candidate who wishes to sit for the examination on another date and time must register again on the SCI website and pay all the related fees accordingly.

All requests for refunds based on reasons other than those stated above will not be entertained. SCI reserves the right to change its Refund Policy.

Q35. Are MCs from Traditional Chinese Medicine (TCM) practitioners recognised by SCI?
A35. 

Please note that only a medical certificate (MC) issued by Singapore registered doctors are recognised by SCI. MCs issued by TCM practitioners are not acceptable.

Q36. What identification documents are required when I turn up on the day of the examination?
A36. 

You must produce the approved identification document as stated below, before they can be allowed to sit for the examination:



  • For Singapore Citizens or Singapore Permanent Residents: NRIC
  • For Foreigners: Valid Passport, Employment Pass, Work Permit OR S Pass*
    (*S Pass does not refer to Student's Pass)

Candidates, who are Regulars or Full-time National Servicemen (NSFs) belonging to (Singapore Armed Forces/Singapore Police Force/Singapore Civil Defence) must produce their valid and original SAF/SPF/SCDF Card, respectively in order to be allowed to sit for the examination.

NO other types of identification documents are allowed. Strictly NO soft copy or photocopied version is allowed for any of the above identification documents.

Q37. What happens if I forget to bring my identification document on the day of the examination?
A37. 

You will not be allowed to sit for the examination without proper identification. As the examination administrator, SCI has to fulfil its obligation to verify candidates' identity before they are permitted to take an examination. Invigilators will strictly enforce the rule to turn away candidates who are unable to produce the required identification document or those whose names (as appeared on their identification document) do not match the information provided to SCI during registration via the SCI website. No appeals will be entertained, and no exceptions shall be made should the candidate be disallowed to sit for the examination due to the violation of the rule. The Invigilator’s decision is final.

Q38. What happens if I arrive late for the examination?
A38. 

It is the responsibility of the candidates to ensure that they arrive at the examination room on time, taking into account the time needed for security clearance at the Suntec Tower Two lobby, Security Counter. Candidates who arrive more than 30 minutes after the commencement of the examination will not be allowed to sit for the examination and will be recorded as "Absent". If candidates are refused admission, their examination fees are non-refundable, non-deferrable, and non-transferrable.

Q39. Will I get any Result Slips when I pass the examinations?
A39. 

The Result Slip that you receive after completing your examination as well as all examination results awarded by SCI are final. A Result Slip is an official written document certifying the examination outcome of the candidate in the examination concerned. SCI will not, under any circumstances, entertain any appeals or requests for rechecking of results. Examination results are strictly confidential.



For CMFAS, CGI, HI, CRI, COP, DLI and ChFC01-ChFC07 examinations, candidates will receive their examination results immediately upon completion of the computer mode examinations. For ChFC09 module, a Smart Certificate of Completion will be issued to candidates upon successful completion of all the requirements.

For BCE and ChFC08 examinations, SCI will send the Result Slips directly to the candidates' mailing addresses by ordinary post (as specified in the candidates' online User Account) one (1) month from the last examination date.

For Cert FPC, Advanced Certificate, DGIRM and ADGIRM examinations, SCI will send the Result Slips directly to the candidates' mailing addresses by ordinary post (as specified in the candidates' online User Account) two (2) months from the last examination date.

Q40. What happens if I lose or misplace my Result Slip?
A40. 

If you have misplaced your result slip, you may login to your User Account at the SCI website at https://www.scicollege.org.sg to Apply for a Letter of Certification.

Q41. As SCI does not re-issue any certificate(s) or result slip(s), how do I apply for a Letter of Certification (LOC)?
A41. 

You may apply for a Letter of Certification (LOC) that certifies your examination records by logging in to your User Account at the SCI website via https://www.scicollege.org.sg/Account/Login. Select "Apply for Letter of Certification" and indicate the examination(s) which you wish to apply and complete the personal and payment details accordingly. Your application will be processed upon receipt of the correct payment and relevant supporting documents (where applicable). Please allow at least three working days for your application to be processed upon submission of all relevant documents. SCI will send the LOC to the specified address (as indicated in your application) by ordinary post. If you have opted to self-collect the LOC, we will email you once the LOC is ready for collection.

Q42. What must I do if I am requesting for the result record on behalf of my candidate?
A42. 

If you are requesting for the result record on behalf of your candidate, you will need to first provide us with a copy of the candidate's document of identification, indicating the identification number has been used in the registration of examination. Additionally, you will also need to provide us with the original copy of the Letter of Authorisation duly signed by the candidate. You will need to Apply and Pay for a Letter of Certification.

Q43. Will I get any certificate parchment after I have passed the examinations?
A43. 

For BCE, CMFAS, CGI, HI, CRI and COP examinations, no certificate parchment will be issued.

For Cert FPC, Advanced Certificates, DGIRM, ADGIRM and DLI examinations, SCI will send the relevant certificate parchments by ordinary post to eligible candidates upon successful completion of that particular level, in accordance with the release date stated in the SCI website.

For ChFC/S and CLU/S examinations, candidates will be notified when the relevant certificate parchments are available for collection. The candidates will have to personally collect their certificate parchments from SCI during our office hours. If you are requesting for someone to collect it on your behalf, please ensure that you have signed and given the appointed person a "Letter of Authorisation" which can be downloaded at the following link: https://www.scicollege.org.sg/docs/ALCP.pdf. Please note that SCI reserves the right to withhold your certificate if we do not receive the relevant documentation(s) upon collection (identification document/letter of authorisation etc).

Q44. How do I apply for SCI Membership?
A44. 

SCI does not have individual membership. SCI's membership is open only to companies who are ordinary members of the following four SCI funding Associations:

  • General Insurance Association of Singapore (GIA)
  • Life Insurance Association (LIA) Singapore
  • Singapore Insurance Brokers' Association (SIBA)
  • Singapore Reinsurers' Association (SRA)

Q45. Where are the examinations held?
A45. 

All examinations are held at the Singapore College of Insurance (SCI), unless otherwise stated. To download the location map, please click here.

Q46. How do I obtain a duplicate receipt of my payment for examination?
A46. 

If you have paid by credit card, a PDF copy of the receipt is enclosed in your Confirmation of Examination Registration email. If your fees are paid for by your companies directly to SCI, you will not receive any receipts from the SCI. Please retain the receipt(s) carefully for your claims and record purposes. If you need to obtain a duplicate receipt from SCI, you will need to write in via e-mail to [email protected].

Q47. Can I apply for SkillsFuture Credit when I sign up for the SCI Examinations?
A47. 

No, SkillsFuture Credit does not apply to "examination-only" registration.

Q48. What is the dress code for examination candidates at the SCI?
A48. 

Please observe the appropriate smart casual dress code for the examination. Candidates dressed in shorts and / or slippers will not be admitted into the examination room. For security purposes, candidates must be readily identifiable at all times with their faces uncovered. Candidates shall not wear anything that prevents ready identification such as full-face motorcycle helmets, masks or veils.

Q49. How do I contact SCI if I have further enquiries?
A49. 

Our office is located at 9 Temasek Boulevard #14-01/02/03 Suntec Tower Two Singapore 038989. You may contact us at 6221 2336 or email:[email protected]. Our office hours are from 9.00 am to 5.30 pm, Monday to Friday (closed on Saturday, Sunday and Public Holidays).

Q1. How do I search for relevant courses to attend?
A1. 

Please visit the SCI homepage at www.scicollege.org.sg. Click on "REGISTER FOR COURSES", and then use the search filters to find courses that are relevant to you.

Q2. How do I register for a course?
A2. 

After you have found a suitable course on SCI website, you can click on the link "Register Now" which is found beside each programme title. Next, complete the online registration form and then proceed to make payment for the registration.

Q3. Can I register for a course over the phone?
A3. 

No, course registration over the phone is strictly not allowed.

Q4. Where are the courses held?
A4. 

The courses may be held at SCI, or at external venues. Please look out for the course venue which is indicated in our brochures and online registration form.

Q5. What are the modes of payment for registration?
A5. 

The following modes of payment are available:

(a) For individual registration, you can pay by:

  • Credit Card (VISA or MasterCard)
  • NETS (available only at the SCI Reception Counter)

(b) For corporate registration, you can pay by:

  • Corporate Cheque / Bank Draft / Direct Debit / Telegraphic Transfer (in Singapore Currency).

Q6. How do I know whether the course is approved as a SkillsFuture Credit course?
A6. 

Courses approved under the FTS Funding Scheme will also be approved under the SkillsFuture Credit. To refer to the list of course under SkillsFuture, please go to this URL: https://www.scicollege.org.sg/Course/SearchCourse, select the Type "SkillsFuture" from the dropdown and click [Search Courses] to list down all the courses.

Q7. How do I use SkillsFuture Credits to register for a course?
A7. 

To register for a course using your SkillsFuture Credits, please follow the steps below. (a) When registering for a course on SCI website, you should select the option: "I will submit the claim from my SkillsFuture Credit account for the amount of SGD ___ to be paid to the Training Provider, and I will proceed to pay the balance amount of the programme fee immediately via credit card".
(b) Key in the amount of SkillsFuture Credits that you wish to use, and then make balance payment via credit card.
(c) After you have successfully submitted the course registration form on SCI website, please visit SkillsFuture Credit Portal at www.myskillsfuture.sg and login to your personal account to submit a claim.
(d) Note: Before submitting a claim, you should already have registered for a course. You are able to submit a claim as early as 60 days before the course commencement date.

Q8. Can I make use of Financial Training Scheme (FTS)?
A8. 

The FTS is available to eligible entities at a 50% funding level of programme fees, subject to all eligibility criteria being met. Singapore Citizens aged 40 years and above are eligible for 90% co-funding of direct training costs, subject to a cap of S$2,000 per participant per programme, with effect from 1 July 2016. FTS claims may be made only for programmes as listed in the FTS Programme Directory with the specified validity period. For more information, please refer to: https://www.ibf.org.sg/programmes/Pages/IBF-FTS.aspx

Note: FTS Funding does not apply to overseas-based participants/delegates, as well as ancillary expenses of participants/delegates, whether they are from Singapore or overseas.

Q9. Can I make use of Maritime Cluster Fund (MCF) for Marine programmes?
A9. 

Maritime Cluster Fund (MCF) MCF-Manpower is available for the development of manpower, training initiatives and capabilities within the maritime industry. Accessible to companies, company-supported or self-supported individuals, the fund focuses on developing and enhancing the pertinent skills of employees. The MCF is available to eligible entities/participants at a 50% funding level of programme fees upon submission of the MCF Application Form (downloadable during registration) before the commencement of the programme.

Q10. How do I know if my registration is successful? Will I receive any form of acknowledgement/notification of my online registration?
A10. 

Once your online registration is received by SCI, you will immediately receive an Acknowledgement of Registration email from us. Please check for completeness and accuracy of your email address before submitting the online registration form. To ensure that you receive the Acknowledgement of Registration email, please check the SPAM filtering option on your email account to ensure that SCI's email address is recorded as a safe/authorised sender. You may contact SCI at 62212336 or send an email to [email protected] to request for another copy of the Acknowledgement of Registration email if you still do not receive it.

Q11. How do I know whether the course I have registered for is confirmed?
A11. 

The SCI will send a Programme Confirmation Email to you (at the email address as provided in your Registration Form) once the minimum enrolment for this programme has been met, or one month before the programme commencement date, whichever is earlier, and provided that the full payment has been received.

In the event that the programme has to be postponed or cancelled owing to insufficient enrolment or for any other reasons beyond its control, SCI will inform you or your company's training coordinator. SCI will also make the necessary arrangement to refund any prepaid programme fee.

Q12. As an overseas participant, should I immediately purchase an air ticket after I have registered for the course?
A12. 

You should purchase your air tickets ONLY after you have received the Programme Confirmation Email from SCI.

Q13. As an overseas participant, do I book my hotel accommodation through SCI?
A13. 

Overseas participants should book their accommodation by downloading the hotel room reservation form (which can be found at the course registration form) and sending it directly to the respective hotel.

Q14. Can I request to update my particulars after I have registered for a course?
A14. 

You may send an email to [email protected] to update your particulars. However, please do so at least three working days before the course starts.

Q15. What is the withdrawal policy for SCI’s courses?
A15. 

Any notice of withdrawal must be given in writing to SCI. If the written notice of withdrawal is received:

- At least 30 days before the course commences, no cancellation charge will be imposed.

- 8 to 29 days before the course commences, a cancellation charge of 25% of the full course fee will be imposed.

- 7 days or less before the course commences, a cancellation charge of 100% of the full course fee will be imposed.

Q16. If I am unable to attend the course that I have registered, can I seek to transfer to another course?
A16. 

Participants are not allowed to transfer to another course. If you are unable to attend the course, you may either:

(a)    withdraw from the course, subject to the conditions found in our Withdrawal Policy; or
(b)    appoint a substitute to attend the course. However, note that any notice of substitution must be given in writing to SCI at least one week before course commencement, subject to SCI's approval. SCI will not be able to re-issue a new receipt. SCI can only provide a letter regarding the details of the substitution.

Q17. If I am not able to turn up for the course, can I get a refund for the course fee?
A17. 

You may apply for a 75% refund of the course fee if you are not able to turn up for the course owing to one of the following valid reasons:


(a)Medical grounds (self);
(b)Bereavement (immediate family member);
(c)Disabling accident or injury (self);
(d)Court appearance (self); or
(e)National Service (self) in accordance with the Enlistment Act (Chapter 93);

The above is subject to submission of the relevant documentary evidence in writing to SCI within three working days from the course date. No other reasons will be accepted. SCI reserves the right to change its Refund Policy.

Q18. Are medical certificates issued by Traditional Chinese Medicine (TCM) practitioners recognised by SCI?
A18. 

Please note that only medical certificates (MCs) issued by non-TCM Singapore registered doctors are recognised by SCI. MCs issued by TCM practitioners are not acceptable.

Q19. Do I need to bring along any documents when attending the course?
A19. 

Please bring along your original NRIC (or passport if you are an overseas participant) for verification of identity. For networking purposes, you may wish to bring along a sufficient supply of your business cards.

Q20. What happens if I forget to bring my identification document on the day of the course?
A20. 

SCI reserves the right not to allow any participant who is unable to satisfactorily prove his or her identity to attend the course.

Q21. Will I be granted Continuing Professional Development (CPD) hours for attending the course?
A21. 

Yes, at the end of the course, you will be given a certificate of attendance. The number of CPD hours granted will be based on the duration of the course. However, kindly note the following:

(a) You must attain at least 75% course attendance per day. For instance, if the duration of the course is 3 hours, you must not miss more than 45 minutes of that course. However, if your course is at least one day in duration, you will need to ensure you attain at least 75% attendance for each day.
(b) In the event that you did not meet the requirement stated above, you will neither be given the certificate of attendance nor awarded the relevant CPD hours. Any appeal for leniency will not be entertained.

Q22. What is the meaning of Life Insurance Continuing Professional Development (LI CPD) hours versus General Insurance Continuing Professional Development (GI CPD) hours?
A22. 

SCI conducts a broad range of programmes, and they may be recognised for fulfilling CPD requirements under various CPD schemes.

For participants to have a feel of whether the CPD hours awarded are suitable for satisfying the CPD hours requirements, the CPD hours awarded by SCI will either be awarded as LI CPD hours and/or GI CPD hours.

The programmes that are awarded LI CPD hours are generally topics that relate to life insurance, life insurance products, financial planning or wealth management related topics. Such CPD hours may be eligible for fulfilling of the CPD hours requirements under the Monetary Authority of Singapore (MAS) NOTICE FAA-N13 NOTICE ON MINIMUM ENTRY AND EXAMINATION REQUIREMENTS FOR REPRESENTATIVES OF LICENSED FINANCIAL ADVISERS AND EXEMPT FINANCIAL ADVISERS for Supplementary CPD hours. They may also be eligible for CPD hours requirements by qualifications / designations that require continuing development on topics relating to life insurance, financial planning or wealth management.

The programmes that are awarded GI CPD hours are generally topics that relate to general / non-life insurance related topics. Such CPD hours will be eligible for fulfilling of the CPD hours requirements under the General Insurance Association (GIA) Guidelines on Continuing Professional Development and the MAS 502: MINIMUM STANDARDS AND CONTINUING PROFESSIONAL DEVELOPMENT FOR INSURANCE BROKERS AND THEIR BROKING STAFF. They may also be eligible for CPD hours requirements by qualifications / designations that require continuing development on topics relating to general / non-life insurance.

For confirmation of whether the course is eligible for the CPD hours under the relevant regulatory requirements, please check with your compliance department. In satisfying the CPD hours requirements for qualifications / designation, you may refer to the relevant bodies / associations on their list of activities that will be considered eligible for CPD hours recognition or check directly with them.

Q23. If I am late for the course, can I still attend the course?
A23. 

Yes, you may still attend the course. However, should you not meet the required attendance stated in A21, you will neither be given the certificate of attendance nor awarded the relevant CPD hours.

Q24. If I need to leave before the course ends, and I have met the required 75% attendance, can I still get my certificate of attendance?
A24. 

SCI does not encourage participants to leave before the course ends. If a participant wishes to leave before the course ends, the issuing of the certificate of attendance will be solely at SCI's discretion.

Q25. I have lost/misplaced my Certificate of Attendance (CoA). Can I request for a replacement copy?
A25. 

No replacement certificate will be issued. You may email [email protected] to request for a Letter of Participation.

Q26. How do I give feedback for the course which I have attended with SCI?
A26. 

You will be given a Programme Evaluation Form when you attend a course conducted by SCI. You may write your feedback on the form provided, and submit it to the on-site SCI staff at the end of the course. Alternatively, you may send your feedback to us at [email protected].

Q27. How do I contact SCI if I have further enquiries?
A27. 

Our office is located at 9 Temasek Boulevard #14-01/02/03 Suntec Tower Two Singapore 038989. You may contact us at 6221 2336 or email: [email protected]. Our office hours are from 9.00 am to 5.30 pm, Mondays to Fridays (closed on Saturdays, Sundays and Public Holidays).

Q1. What is the IBF-STS funding scheme?
A1. 

The IBF Standards Training Scheme ("IBF-STS") is a training incentive scheme supported by the Financial Sector Development Fund ("FSDF"), targeted at promoting the relevant training in the financial sector.

The IBF-STS supports programmes accredited under the IBF standards and IBF is the Funding Administrator for the IBF-STS.

Q2. Which are the ChFC®/S modules funded under the IBF-STS funding scheme?
A2. 

Please note that the funding scheme is available only for a period. The following examination modules for ChFC®/S have been accredited under the IBF standards, subject to all eligibility criteria being met:
(a) ChFC01 to ChFC07 self-study option, with effect from 03-May-2018.
(b) ChFC08 Financial Planning Applications, with effect from 01-June-2018.
(c) ChFC09 Ethics for the Financial Services Professional, with effect from 13-July-2018.

Q3. What is the funding quantam?
A3. 

IBF-STS provides 70% funding for direct training costs subject to cap of S$7,000 per participant per programme. Direct training costs would be based on the programme fee charged by the external training provider or apportioned basic salaries of internal staff involved in developing and / or delivering in-house programmes. This funding is available for both Singapore Citizens and Singapore Permanent Residents physically based in Singapore.


For all IBF-STS programmes commencing on or after 1 July 2016, Singapore Citizens aged 40 years old and above will be eligible for 90% co-funding of direct training costs, subject to existing grant caps of S$7,000 per programme. Singapore Permanent Residents will continue to be eligible for 70% co-funding of direct training costs for IBF-STS programmes. Qualifying expenses include training costs incurred for both executive and non-executive staff as well as staff employed on a short-term basis (less than one year, inclusive of contract staff and interns). Apportioned basic salaries of full time in-house trainers involved in developing and/or delivering in-house programmes will also be eligible for support.

All ancillary expenses (e.g. freight/delivery costs, material costs, rental costs, food & refreshments, travel expenses including airfare, accommodation, cost of living allowance etc.) and other charges (e.g. credit card charges, conversion charges, etc.) are non-qualifying expenses.

Q4. Who are eligible to submit claims under IBF-STS?
A4. 

This scheme is eligible for company-sponsored or non-company sponsored participants who are Singapore Citizens or Singapore Permanent Residents, physically based in Singapore, and who have successfully completed an IBF-STS accredited programme.

Financial Institutions (MAS licensed or exempt entities), involved in or supporting financial sector activities, are eligible to submit claims for company-sponsored participants.

IBF-STS Accredited Training Providers will submit claims for Non-Company Sponsored participants upon programme completion.

Q5. For the company sponsored track under this scheme, what does my company need to do?
A5. 

All claims should be submitted via the IBF Portal and claimants will be required to create a new IBF Portal Log-in in order to access the IBF Portal. Applications for IBF Portal Log-in will require Management Representatives to be appointed to manage the IBF Portal as well as verification of the authenticity of the organisation and key persons. Please approach IBF ( www.ibf.org.sg ) to apply for your Log-in.

Claims for IBF-STS programmes are to be compiled and submitted according to two half-yearly claim cycles, within three calendar months from the end of each qualifying period of the respective cycle:
(a) Claim Cycle 1: 1st July - 30th September - For programmes completed from January to June of the same calendar year; and
(b) Claim Cycle 2: 1st January - 31st March - For programmes completed from July to December of the previous year.

For further clarifications on claims, please contact the IBF at [email protected]

Q6. What are the supporting documents required for claims submission?
A6. 

The supporting documents are as follows:
(a) Proof of payment (e.g., invoices, receipts);
(b) Proof of successful completion of training programmes (e.g., result slips, transcripts, letters of completion, certificate of attendance); and
(c) Any other documents as required by IBF.

Q7. What happens if my company does not submit the claims according to the respective claim cycle?
A7. 

Late submissions will be rejected unless your company submits a written appeal, signed off by a member of your senior management, to IBF. The appeal will be reviewed based on the following considerations:
(a) Reasons for the delay;
(b) Length of the delay; and
(c) Frequency of late submissions by the applicant.

All appeals are dealt on a case-by-case basis by IBF.

Q8. What do I need to do if I pay for my own fees, i.e. I am under the non-company sponsored track?
A8. 

SCI will submit the claims to IBF on your behalf if you have selected “non-company sponsored” track. With effect from 1 January 2019, the Institute of Banking and Finance (IBF) will be using PayNow as the payment mode for training grant claims. The move will enable you to enjoy the convenience and efficiency of e-payments. Training grant claims submitted to IBF from 1 January 2019 will be paid to non-company sponsored trainees’ bank accounts via PayNow (NRIC). As such, for you to receive your IBF-STS training grant seamlessly, you must register for PayNow and link your NRIC number. Request for payments via cheque will not be entertained.

Q9. Why will my claims be audited?
A9. 

As part of the IBF audit requirement, all claims are subject to audit by IBF-appointed auditors who will audit the training grants under the IBF Standards Training Scheme. For the purpose of audit, additional documents of candidates (for example, a copy of the identification document) may be requested by SCI on behalf of the IBF-appointed auditor. The IBF-appointed auditor may also contact you via the contact number as provided by you to SCI.

Q10. What do you mean by first-timers under this scheme?
A10. 

First-timers refer to the ChFC®/S candidates who are registering the above-mentioned modules for the first-time, on or after 03-May-2018, for ChFC01 to ChFC07 self-study option; or on or after 01-June-2018 for ChFC08; or on or after 13-July-2018 for ChFC09.

Candidates who are classified as first-timers due to a change in the edition of the study text for the respective modules are NOT eligible under this scheme.

Q11. How do I apply for IBF certification?
A11. 

You are required to create an IBF Portal Account to access IBF's e-services.

The Online Certification Application comprises 4 steps:
(a) Step 1: Filling up of Application Form.
(b) Step 2: Confirm Application Details Provided By Applicant.
(c) Step 3: Payment Made By Applicant (Kindly note that there will be no Certification Fee charged by IBF until further notice.)
(d) Step 4: Completion Of Certification Application.

You will be notified once IBF approves the application. An e-mail will be sent upon approval.

Q12. What documents or information do I need to prepare before I apply for IBF certification once I had completed the ChFC®/S?
A12. 

You will be required to upload a copy of the ChFC®/S certificate parchment and the result slips of CMFAS 5, 8A, 9A and Health Insurance.

You will be required to indicate the years of experience for Total Financial Industry Experience; and Years of relevant experience in Industry Segment.
(a) Kindly note that a minimum of 3 years of segment-relevant experience is required for "IBF Advanced (Level 2)" certification for ChFC®/S completers.