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Advanced Diploma in General Insurance and Risk Management (ADGIRM) - Self-Study



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1. Programme Description

Offered on a self-study basis, the Diploma in General Insurance and Risk Management Programme is developed and awarded by the Singapore College of Insurance (SCI) as a professional qualification for insurance industry practitioners. It provides candidates with a firm grounding in insurance fundamentals and enables them to build towards advanced technical knowledge, thereby ensuring them to have the means to function effectively in their respective job roles.

In addition to being a valuable qualification in its own right, the Programme can also be a milestone towards the attainment of the Advanced Diploma in General Insurance and Risk Management Programme, also developed and awarded by the SCI.

2. Who Will Benefit?

The ADGIRM Programme is appropriate for:

3. Benchmarked To Qualifications & Credit Framework (QCF)

The UK National Academic Recognition Information Centre (NARIC) has benchmarked the SCI DGIRM and ADGIRM as comparable to a Qualifications and Credit Framework.

SCI Qualification

Comparability To The Qualifications & Credit Framework (QCF) Of The United Kingdom (UK)

Diploma in General Insurance and Risk Management (DGIRM) – Dip SCI (GI & RM)

Is considered comparable to QCF Level 4 standard.

Advanced Diploma in General Insurance and Risk Management (ADGIRM) – Adv Dip SCI (GI & RM)

Is considered comparable to QCF Level 6 standard.

For more information on QCF, you can refer to this link at: http://www.accreditedqualifications.org.uk/qualifications-and-credit-framework-qcf.html

UK NARIC is the National Agency responsible for providing information, advice and opinion on vocational, academic and professional skills and qualifications from all over the world. As the National Agency, managed on behalf of the UK Government, under contract to the Department for Business, Innovation and Skills (BIS), NARIC provides the only official source of information on international education and training systems and wide-ranging international qualifications and skills attained from outside the UK. UK NARIC is part of the NARIC network. This is an initiative of the European Commission created in 1984. The network aims at improving academic recognition of diplomas and periods of study in the Member States of the EU, the EEA countries, and the associated countries in Central and Eastern Europe and Cyprus. It is also the UK National Agency in the wider European Network of Information Centres (ENICs).

4. Eligible For Certified Insurance Professional (CIP) Membership Of The Australian And New Zealand Institute Of Insurance And Finance (ANZIIF)

ANZIIF members are recognised throughout the insurance and financial services industry as professionals who are qualified, knowledgeable and committed to excellence in their fields. DGIRM and ADGIRM holders are eligible to apply for Associate CIP and Senior Associate CIP membership respectively.

ANZIIF grants Associate Membership to financial services professionals who have completed an insurance/finance qualification equivalent to the ANZIIF Certificate IV level or any other recognised education requirement (Life or General Insurance Affiliateship). Upon such membership approval, an Associate of ANZIIF may use the post nominal ANZIIF (Assoc) CIP.

In addition, ANZIIF also grants Senior Associate membership to financial services professionals who have completed an insurance/finance qualification equivalent to the ANZIIF Diploma level. Upon such membership approval, a Senior Associate of ANZIIF may use the post nominal ANZIIF (Snr Assoc) CIP.

You can read more about CIP on the ANZIIF Website at: https://theinstitute.com.au/membership/cip

For more information on the ANZIIF membership application and applicable fees payable, you can refer to this link at: https://theinstitute.com.au/membership/about-membership

Do note that ANZIIF reviews its membership criteria, benefits and eligibility requirements from time to time. All decisions on election to membership will reflect the requirements at the time of application.

5. Exemption Granted By The Chartered Institute Of Loss Adjusters (CILA)

The SCI DGIRM/ADGIRM Programme now provides another recognised leading pathway for its holders towards achieving The Chartered Institute of Loss Adjusters (CILA) Advanced Diploma in Insurance Claims Handling qualification. The CILA holds the world’s only Royal Charter for the loss adjusting profession. It provides an examination structure that enables its members to obtain the highest professional qualifications in claims handling. The CILA has members in the UK and overseas.

The CILA Advanced Diploma qualification comprises the following subjects:

C1: The Principles of Insurance;

C2: Application of the Principles of Insurance; and

C3: Adjustment of Claims.

To obtain the CILA Advanced Diploma, the DGIRM/ADGIRM Holder must pass the CILA C2 and C3 examinations. The CILA has granted an exemption from the CILA C1 examination for the DGIRM/ADGIRM Holder. For any DGIRM/ADGIRM Holder wishing to apply for an exemption from the CILA C1 examination, a fee of £100.00 will be payable. He or she can then send the relevant documents of qualifications by e-mail directly to the CILA for approval at: info@cila.co.uk

After obtaining the CILA Advanced Diploma, you may wish to progress to becoming an Associate or Fellow of the CILA, for which you will need to fulfil further requirements as specified by the CILA.

The Associates and Fellows of the CILA are eligible for 60 Master’s Level credits. If you wish to progress to obtaining a Master’s degree (MSc) in Loss Adjusting, you need to have only an additional top-up of 120 credits. MSc Professional Development (Loss Adjusting) degree is offered by the Bournemouth University (UK) in collaboration with the CILA. You can view the relevant information at: http://www.cila.co.uk/cila/getting-qualified/professional-development and at: https://www1.bournemouth.ac.uk/study/courses/msc-professional-development-loss-adjusting

6. Overview Of Modules & Learning Outcomes

Advanced Diploma Level - Adv Dip SCI (GI & RM)

(a) ADGI05: Claims Management
It aims to provide candidates with the knowledge to develop and enhance professionalism and skills in managing commercial insurance claims. It surveys the claims environment, examines the legal and contractual principles in claims management, claimant services management, and investigates causes of claims disputes and managing the disputes. It discusses the principles and practices of claims cost management, followed by practical application of the knowledge to commercial property and liability insurance.

The ADGI05 Study Text consists of 251 pages (excluding Supplementary Notes).

(b) ADGI06: Risk Management
It aims to provide candidates with the knowledge on the application of key risk management principles and practices to a variety of practical situations. It highlights the risk identification and the prioritisation processes, as well as the methods of risk assessment and analysis. Concepts such as risk controlling techniques, risk transfer and financing options, as well as methods of risk monitoring and review, will also provide a better understanding of risk management.

The ADGI06 Study Text consists of 501 pages (excluding Supplementary Notes).

(c) ADGI07: Business And Economics
It aims to equip candidates with a deeper understanding of the interconnectivity between insurance and economics. Beginning with a macro-perspective of the global economic structures and the roles that insurance plays globally as well as in Singapore. It also deals with economic theories and concepts such as demand and supply; competition; unemployment; inflation; monetary and fiscal policies; as well as balance of payments; and their application in the insurance context. In addition, it highlights topical business issues such as business ethics; corporate social responsibility; corporate governance; and risk management, as well as some of the financial aspects of business such as financing; budgetary controls; and management accounting.

The ADGI07 Study Text consists of 312 pages (excluding Supplementary Notes).

7. Minimum Entry Requirements

In order to be registered for the Programme / Examination, the candidate:
(a)must be at least 18 years of age;
(b)should be a Singapore Citizen / Singapore Permanent Resident or foreigner who is ordinarily resident in Singapore at the point of registering for the Programme / Examination;
(c)should preferably be engaged in financial services activities;
(d)should have attained a minimum of 4 GCE 'O' Level passes, including a pass in English*, or any academic qualification deemed equivalent and acceptable by the SCI, or should have successfully attained any one of the SCI Advanced Certificates**; and
(e)must have successfully completed the SCI Certification in General Insurance (CGI) examinations, by having passes in the Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGI) examinations (except for any candidate who has either successfully attained or completed the BCP, PGI and ComGI under the Advanced Certificate in General Insurance Underwriting and Claims Handling), OR acceptable qualifications in lieu of the CGI qualification as specified in the Notice No: MAS 211 available on the MAS website at www.mas.gov.sg.
* Candidates without a pass in English can take “Test of English as a Foreign Language” (TOEFL) with passing mark of at least 70. For more information on TOEFL, please refer to http://www.ets.org/toefl

** SCI Advanced Certificates are as follows:

  • Advanced Certificate in General Insurance Underwriting and Claims Handling; or
  • Advanced Certificate in Life and Health Insurance Underwriting and Claims Handling;

The candidate must produce relevant supporting documents to the SCI for verification purposes during the signing of the Student Contract as described in item 15 below.

8. Qualifying Requirements

To qualify for the Diploma / Advanced Diploma in General Insurance and Risk Management, the candidate must fulfil the following requirements:


Note: The Diploma level is part of the Advanced Diploma level.
The Advanced Diploma Certificate will be issued ONLY upon successful completion of the Diploma and Advanced Diploma levels modules (DGI01 to DGI04 and ADGI05 to ADGI07).

9. Time Bar For Examination Completion

Please note that it is the candidate’s responsibility to monitor his or her own time bar for the examination completion of the Diploma / Advanced Diploma in General Insurance and Risk Management Programme accordingly. The SCI will not send any notification to remind the candidate in this respect.

10. Award Conferment Date

The Certificate parchment will be sent out, by ordinary post, to the Candidate, three weeks after the release of the final results of the Candidate.

11. Designatory Letters Awarded

Upon successful completion of the examination modules within the specified time frame, the candidate will be entitled to use the designatory letters as follows:

   (a)   Modules DGI01 to DGI04: Dip SCI (GI & RM)
   (b)   Modules DGI01 to DGI04 and ADGI05 to ADGI07: Adv Dip SCI (GI & RM)

Note: The candidate has to meet the specified Continuing Professional Development (CPD) Requirement, in order to maintain the respective designatory letters as described above.

12. How These Qualifications Can Help In Career Development

13. Examination Details

Qualification Modules Examination Format Passing Mark Distinction Duration of Examination
Diploma in General Insurance and Risk Management (DGIRM) DGI01: Legal Aspects Of Insurance Part I: 14 Short Answer Questions (10 marks each), Part II: 2 Case Study / Essay Questions (30 marks each) Minimum of 110 marks out of a total of 200 marks (that is 55%) Minimum of 170 marks out of a total of 200 marks (that is 85%) 3 hours
DGI02: Insurance Company Operations 20 Short Answer Questions (10 marks each)
DGI03: Commercial Property And Business Interruption Underwriting Part I: 14 Short Answer Questions (10 marks each), Part II: 2 Case Study / Essay Questions (30 marks each)
DGI04: Liability Insurance Underwriting Part I: 14 Short Answer Questions (10 marks each), Part II: 2 Case Study / Essay Questions (30 marks each)
Advanced Diploma in General Insurance and Risk Management (ADGIRM)

- Effective date: 1 January 2016
ADGI05: Claims Management Part I: 1 Case study question (80 marks),
Part II: 2 Scenario-based / Essay questions (40 marks each)
Minimum of 80 marks out of a total of 160 marks (that is 50%) Minimum of 136 marks out of a total of 160 marks(that is 85%)
ADGI06: Risk Management Part I: 1 Case study question (80 marks),
Part II: 2 Scenario-based / Essay questions (40 marks each)
ADGI07: Business And Economics Part I: 1 Case study question (80 marks),
Part II: 2 Scenario-based / Essay questions (40 marks each)
Important Note: All examinations will be conducted in the Computer mode, whereby the candidate will type out the answers directly onto a softcopy Answer Script appearing on the computer screen. It is recommended that the candidate should take the examinations in sequential order that appears above.

The Diploma level is part of the Advanced Diploma level.
The Advanced Diploma Certificate will be issued ONLY upon successful completion of the Diploma and Advanced Diploma levels modules (DGI01 to DGI04 and ADGI05 to ADGI07).

14. Minimum Study Hours

The recommended minimum study hours for each module are as follows:

(a) Diploma Level: 100 hours; and
(b) Advanced Diploma Level: 150 hours.

However, they may vary according to the candidate’s experience and ability.

15. Signing Of Advisory Note & Student Contract

Before registering for the Programme, the candidate must first sign and return to the SCI an Advisory Note and a Student Contract with the SCI as required under the Private Education Act (Chapter 247A). The candidate can download and view these documents from the links at:

(a) Advisory Note and
(b) Student Contract,

before he or she comes down personally to the SCI to sign them in the presence of an Officer from the SCI. We would encourage you to go through these documents. The candidate is also required to bring along his/her relevant original educational certificates, NRIC or Passport and employment pass (where applicable).

With effect from 24 August 2015, candidates are required to make an appointment by calling the SCI at: 6221 2336 for the signing of the Student Contract for the following programmes:

1. Diploma in General Insurance and Risk Management (DGIRM)
2. Advanced Diploma in General Insurance and Risk Management (ADGIRM)
3. Diploma in Life Insurance (DLI)

The appointment times are from 9:00am to 4.30pm, and from Mondays to Fridays only.

You are advised to make appointment to sign the Student Contract at least one working day in advance. If you are not able to turn up for your scheduled appointment, please call us again to make another appointment.

These documents need to be signed once for the Diploma level, as well as once for the Advanced Diploma Level. Signing of these documents will be in relation to the examination series already opened for registration.

Also, the date of signing the Student Contract and Advisory Note must coincide with the date of registration for the Programme. It is compulsory that the required payment (payable either through Credit Card or NETS) must be made on the same day when the Student Contract and Advisory Note are signed.

Click here for Step-By-Step Guide

Also read here for FAQs

16. Refund/Withdrawal/Rescheduling Policies

(A)   WITHDRAWAL FROM EXAMINATION
 
1.   Withdrawal During Cooling Off Period
If the Candidate’s written notice of withdrawal (by e-mail or post) is received during the cooling off period, there will be a full refund of the examination fees paid.

2.   Withdrawal After Cooling Off Period
At least 21 days BEFORE the Examination Date
•  If the Candidate’s written notice of withdrawal (by e-mail or post) is received at least 21 days before the date of Examination, please refer to the Refund Table below.
•  In addition, the Candidate is required to return the signed Student Contract to the SCI in order to terminate the contract, where applicable.
 
REFUND TABLE
(Subject To Review On A Yearly Basis)
 
Amount of Refund (for those who have paid first attempt examination fee): If Candidate’s written notice of withdrawal is received:
A full refund of the examination fee paid1: During the cooling off period
• S$232.20 per module (member company)
• S$299.60 per module (non-member company)
At least 21 days before the examination

Amount of Refund (for those who have paid the examination retake fee): If Candidate’s written notice of withdrawal is received2:
• S$157.30 per module (member company)
• S$202.25 per module (non-member company)
At least 21 days before the examination




1
If the Candidate furnished his written notice of withdrawal during the cooling off period, the one-time non-refundable registration fee of S$32.10 (inclusive of 7% GST) will also be refunded.

  2 No withdrawal is allowed if it is less than 21 days before the examination, but the Candidate may opt to re-schedule to the next immediate examination series subject to availability of space and schedule.

(B)   RE-SCHEDULING OF EXAMINATION
  Owing to personal reasons, you may wish to re-schedule prior to the examination. You do not need to furnish any reason to the SCI in order to re-schedule your examination. However, take note that the following guidelines apply:
 
At least 21 days BEFORE the Examination Date
•  To apply for re-scheduling of examination, you are required to download the Re-scheduling of Examination Form at this link. A free re-scheduling, only to the next immediate examination series (subject to availability of space and schedule), is allowed.

•  You are required to submit a completed Re-scheduling of Examination Form at the SCI reception counter in person or by post and it should reach the SCI at least 21 days before the date of the examination. Candidates applying by post are reminded to allow sufficient time for mailing. No fax or e-mail applications will be accepted.

•  If the validity period of the original Student Contract is affected due to the re-scheduling of examination, the candidate will be required to come to the SCI to sign a new Student Contract or an addendum, where applicable.

  Between 2 working days and 20 days BEFORE the date of examination
To apply for re-scheduling of examination, you are required to download the Re-scheduling of Examination Form at this link. A re-scheduling fee of S$53.50 (inclusive of 7% GST) per module applies (subject to availability of space and schedule).

 You are required to submit a completed Re-scheduling of Examination Form at the SCI reception counter in person or by post and it should reach the SCI at least 2 working days before the date of the examination. Candidates applying by post are reminded to allow sufficient time for mailing. No fax or e-mail applications will be accepted.

If the validity period of the original Student Contract is affected due to the re-scheduling of examination, the candidate will be required to come to the SCI to sign a new Student Contract or an addendum, where applicable.

(C) SUBSTITUTION
  No substitution is allowed.

(D)  ABSENT ON DAY OF EXAMINATION
  Candidates will be graded ABSENT if they do not attend the examination on the examination date.
If you are absent from the examination owing to the following valid reasons:

 
1. Medical grounds (self or immediate family member);
2.   Bereavement cases (immediate family member);
3.  Disabling accident or injury (self);
4.  Court appearance (self); or
5.  National Service (self) in accordance with the Enlistment Act (Chapter 93);
 
you may apply either for your examination entry to be transferred to the next available session (subject to availability of space and examination schedule) or for a 50% refund of the original examination fee paid. A transfer is only allowed if you are absent from the examination owing to any one of the above valid reasons. Only one transfer is allowed per module. No other reasons will be entertained.

To apply for transfer to the next available session or for a 50% refund of the original examination fee paid, you are required to submit a completed Absence From Examination Form to the SCI reception counter in person or by post within 7 days from the date of the examination. Candidates applying by post are reminded to allow sufficient time for mailing. No fax or e-mail applications will be accepted. Applications without the relevant supporting document(s) or Applications received after the prescribed deadline will NOT be processed.

You may download the Absence From Examination Form at this link or e-mail to: talk2us@scidomain.org.sg to request for a copy of the Absence From Examination Form.

(Note: Immediate family member refers to spouse, children, parents or grandparents.)

 
1. For medical case of self or immediate family member
   Candidate must submit valid medical certificate issued by registered medical practitioners or hospitals in Singapore. The name of the candidate and the date of medical leave must be printed on the valid medical certificate. For immediate family member, the name of the immediate family member and date of medical leave must be printed on the valid medical certificate, and it should be submitted together with the documentary proof of relationship.

  For hospitalisation case of self or immediate family member
Candidate must produce a valid Hospitalisation Leave Certificate and it must contain the following:

 
1. Name of the candidate
2.   The licensed doctor’s clinic name, address and contact number
3.  The period of hospitalisation leave
4.  The reason for the hospitalisation
5.  Doctor’s signature
 
For an immediate family member, the name of the immediate family member as well as items (2) to (5) must be printed on the valid Hospitalisation Leave Certificate, and it should be submitted together with the documentary proof of relationship.

Applications will not be considered without valid Medical Certificates/Hospitalisation Leave Certificates. Please note that no other forms of medical evidence are acceptable.

2. For bereavement cases of immediate family member
Candidate must produce a valid death certificate and documentary proof of relationship.

3.    For disabling accident or injury of self
Candidate must produce a police report or a valid medical certificate issued by registered medical practitioners or hospitals in Singapore or a valid Hospitalisation Leave Certificate (refer to item 1. above for details).

4. For court appearance (self)
Candidate must produce a writ of summon with his/her name displayed.

5. National Service (self) in accordance with the Enlistment Act (Chapter 93)
Candidate must produce the Singapore Armed Force (SAF) Notice indicating the candidate’s name and identification number.

17. Progression Pathway Towards ACII Qualification

Upon successful completion of the SCI ADGIRM Programme (comprising examination modules DGI01 to DGI04 and ADGI05 to ADGI07), the candidate is encouraged to pursue the CII Advanced Diploma in Insurance and to attain the ACII qualification.

For more information on the CII Advanced Diploma in Insurance, please refer to: www.cii.co.uk/qualifications

18. CII Completion Requirements

For candidates who are pursuing or intending to pursue the CII Advanced Diploma in Insurance (leading to ACII), you may wish to take note of the CII Completion Requirements.

With effect from 1 January 2017:

To achieve the Advanced Diploma, candidates must obtain a minimum of 290 CII credits, with at least 205 credits at Diploma-level or above, including at least 150 credits at Advanced-Diploma level.

In addition the following compulsory modules requirements apply:

- P92/M92 Insurance Business and Finance or CII530 Economics and Business;
- M05 Insurance law; and
- any one of CII820 Advanced Claims; or CII930 Advanced Insurance Broking or CII960 Advanced Underwriting.

For further details, please visit the CII website at: www.cii.co.uk

19. Recognition Of Prior Learning (RPL) Credits Awarded By CII

Any candidate who has successfully completed any of the following SCI DGIRM / ADGIRM examination modules is eligible to apply directly for the CII RPL Credits (and the corresponding CII Units, if applicable) as tabled below at the CII Website at: http://www.cii.co.uk/prior-learning.

SCI Module

CII Credits

Corresponding CII Unit

DGI01 Legal Aspects of Insurance

25 Credits at the CII Diploma in Insurance level

CII Unit M05: Insurance Law

DGI02 Insurance Company Operations

25 Credits at the CII Diploma in Insurance level

CII Unit P92: Insurance Business And Finance

DGI03 Commercial Property And Business Interruption Underwriting

25 Credits at the CII Diploma in Insurance level

CII Unit P93: Commercial Property And Business Interruption Insurances

DGI04 Liability Insurance Underwriting

25 Credits at the CII Diploma in Insurance level

CII Unit P96: Liability Insurances

ADGI05 Claims Management

30 Credits at the CII Advanced Diploma in Insurance level

CII Unit 820: Advanced Claims

ADGI06 Risk Management

25 Credits at the CII Diploma in Insurance level

CII Unit P67: Fundamentals of Risk Management



SCI Module

CII Credits

Corresponding CII Unit

Remarks

ADGI07 Business And Economics

30 Credits at the CII Advanced Diploma in Insurance level

CII Unit 530: Economics and Business

For candidates who have passed the ADGI07 examination from 5 May 2016 onwards.

30 Non-unit Specific Credits at the CII Diploma in Insurance Level

Not Applicable

For candidates who have passed the ADGI07 examination before 5 May 2016, they have to apply for the RPL credits no later than 31 January 2017. There will be no award for applications from 1 February 2017 onwards.

Please take note that the above-mentioned CII RPL Credits are valid until 31 January 2019.

With effect from 1 February 2017, the CII requires that candidates must have fully completed the DGIRM or the ADGIRM* qualification to apply for CII RPL credits, regardless whether you have registered for the DGIRM or ADGIRM programmes on or before 1 February 2017.

*The only exception is ADGI05 Claims Management where the CII will accept the SCI result slip without the completion certificate for this ADGIRM module.

It is the sole responsibility of the candidate concerned to apply directly to the CII for any RPL Credit subject to the terms and conditions as specified by the CII.

The candidate must familiarise himself or herself with the CII RPL Scheme rules and application process, before submitting the RPL application directly to the CII.

Please take note of the following important statement from the CII:

"At its sole discretion, the CII reserves the right to make, amend and/or withdraw credit awards which are the subject of this application at any time, on due notice as it sees fit and without monetary compensation. Under no circumstances will the CII accept any liability for consequential, indirect or special losses or special damages of any kind arising out of or in any way connected with the awarding or withdrawal of credit awards. The award of credits in the CII’s qualification framework is a privilege and not a right and awards can change over time as qualification frameworks evolve. There is no intent to bring legal relations into being or otherwise establish a contractual relationship between the CII and students."

Should you have any further questions with regard to CII RPL credits or application, you may contact the CII Customer Service team at +44 (0) 20 8989 8464 or e-mail to: customer.serv@cii.co.uk.

20. CII Membership Benefits

The CII membership gives access to everything that the member needs to plan and develop his or her career in any aspect of insurance for all CII examination levels, including discounted fees for the CII revision courses and examinations. For more information on the benefits, types and fees for membership, please refer to: http://www.cii.co.uk/membership/levels-of-membership/

To apply for the CII membership, the candidate needs to complete and submit the Online Membership Application Form via this link at: http://www.cii.co.uk/membership/levels-of-membership/

Candidates will be informed by the CII on the status of their application.

21. Continuing Professional Development Requirements

The holder of the "Adv Dip SCI (GI & RM)" must fulfil a Continuing Professional Development (CPD) requirement of 30 hours every two (2) years after the year of attaining the respective designation. If the holder attains the designation in year 2013, the reporting period will be from year 2015 to year 2016. The CPD hours earned per reporting period must be derived from educational activities in acceptable subject-matter areas (relating to general insurance, reinsurance, risk management or regulatory changes affecting the general insurance industry) as follows:-

Category Activity Involved By Designation Holder Number Of CPD Hours To Be Granted
1 Attending any training activity, course or programme organised by the Singapore College of Insurance (SCI), any other recognised training institution or professional body, or the designation holder's own company. 1 CPD hour for 1 hour of activity attended.
2 Attending any seminar, workshop or conference organised by the General Insurance Association of Singapore (GIA), Singapore Insurance Brokers' Association (SIBA), Singapore Reinsurers' Association (SRA), any other recognised trade association or professional body, or the designation holder's own company. 1 CPD hour for 1 hour of activity attended.
3 Conducting any lecture or training course for SCI or any other recognised institution or professional body. 3 CPD hours for 1 hour of training for each initial run of the programme. 1 CPD hour for 1 hour of training for any subsequent session.
4 Passing any relevant examination of a programme (such as DGIRM / ADGIRM programme) offered by SCI through self-study (without attending any tutorial). CPD hours based on the time duration for the relevant examination, plus tutorial hours to be counted once only, upon passing the examination, capped at 8 CPD hours per module or subject passed (as specified by GIA).

In addition, the CPD acceptable activities are also those listed by the GIA in its website at: http://www.gia.org.sg/pdfs/training_activities.pdf are also acceptable.

The CPD hours must not include break periods. The designation holder is solely responsible for keeping proper records of relevant supporting documentary evidence, such as attendance certificates, certified letters, certified statements and examination result slips, in respect of such relevant activities as specified above.

If the Adv Dip SCI (GI & RM) holder did not fulfil this requirement, he /she will not be allowed to use the designation till the required CPD hours have been fulfilled accordingly for every two years period.

22. Grievance Procedure / Dispute Resolution

The SCI is committed to providing prompt and efficient channels for candidates to seek resolution for their dispute and grievance. A candidate’s dispute or grievance may arise from any experience aspect at the SCI which the candidate believes to be unfair, unjust or unreasonable. The SCI’s policies and procedures will take precedence over the dispute and grievance process. A candidate who is seeking dispute or grievance resolution must follow the 3-step Dispute and Grievance Resolution Process as outlined below. Each step must be completed before going to the next step.

STEP 1

Send an e-mail to Officer-In-Charge of the Programme via talk2us@scidomain.org.sg. The e-mail will be acknowledged within 3 working days. The Officer-In-Charge will investigate the dispute or grievance and provide a resolution to the candidate within 20 working days from date of receipt of the e-mail. The SCI will make an effort to seek resolution at operational level. In all correspondence with the SCI, the candidate must provide the following contact information:

  • Full Name (as in NRIC);
  • NRIC / Passport Number;
  • Contact Number: Office & Mobile; and
  • Programme Title & Modules/Subjects.

    STEP 2

    In the event that the resolution rendered is not resolved or unsatisfactory, the candidate may escalate the dispute or grievance to the Head of Department (HOD). The HOD will investigate the dispute or grievance and will provide a resolution to the candidate within 5 working days from date of appeal.

    STEP 3

    If a mutually amicable resolution cannot be found, the candidate may file an appeal with the SCI’s Chief Executive. The Chief Executive will investigate the dispute or grievance from an independent perspective, and will work with the SCI’s Senior Management to offer a resolution within 5 working days from the date of appeal to the Chief Executive.

    In the event that the candidate and the SCI are unable to resolve the dispute or grievance amicably, either party may approach the CPE’s Student Services Centre (SSC) for help. The officers at the SSC will review the issues and may refer the dispute to the CPE Mediation-Arbitration Scheme. If the dispute is not resolved through mediation at the Singapore Mediation Centre, the dispute will be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators.

    23. Programme Changes

    The SCI solely reserves the right whether or not to accept any candidate, or to make any changes (including the fees) to this Programme owing to any unforeseen circumstances, or when it considers necessary or appropriate to do so.

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