Artificial Intelligence is rapidly reshaping the insurance value chain—from how risks are assessed and priced to how claims are processed and customers are engaged. Beyond automation, the emergence of Generative AI and Large Language Models are enabling insurers to rethink traditional operating models, improve decision-making, enhance productivity and deliver more personalised customer experiences.

This course provides participants with a practical and strategic understanding of the technologies driving this transformation, including machine learning, predictive analytics, computer vision and Generative AI. Through insurance-focused examples and case studies, participants will explore how AI is being applied across underwriting, pricing, claims management, customer engagement and other core insurance functions.

The course will also examine the challenges accompanying increased AI adoption, including model risk, data quality, explainability, bias, privacy and governance. Participants will consider how insurers can balance innovation and automation with appropriate human oversight, accountability and responsible AI practices within the evolving regulatory environment.